Returns and Refunds

According to Art. 27 acts from 30 May 2014 about laws of the consumer (Journal of Laws pos. 827) Customer being a consumer which purchased goods from a distance - via the online shop - without stating causes in time 14 days have the right to a withdrawal from the agreement (for keeping the date sending declaring before his expiry will be enough) - In accordance with art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) The Customer who is the Consumer, and concluded the remote agreement through the Store, has the right to withdraw a sale contract within 14 days without giving any reason for withdrawal (to keep this period a statement sent before expiry is enough).

Returned Goods cannot carry signs of using pose necessary to state character, features and the functionality of Goods – Returned goods cannot carry signs of use beyond those necessary to state the character, features and functionality of the goods.

An enclosure 3 constitutes the form of the statement on the withdrawal from the agreement to this Regulations – Attachement 3 constitutes the proper form of withdrawal from the sales agreement.

  • with registered mail to the address of the Seller – The statement of withdrawal should be sent: to the Seller through registered mail, indicated in these Regulations.
  • in the electronic form and to send to the Seller to the e-mail address indicated in Chapter 1 § of 1 Regulations (the Seller immediately is confirming for the Customer with e-mail confirmation of the adoption of a declaration) – in electronic form and sent to the Seller e-mail address indicated in these Regulations (the Seller will immediately send an e-mail confimation of the withdrawal).

Withdrawing from an agreement, the Customer is obliged to attach the bill of sale - best the original or the copy of the VAT invoice or other receipt of purchase not-raising doubts – While withdrawing from the sales agreement the Customer is obliged to attach a bill of purchase – the best option is the original or copy of a VAT invoice or some other receipt of purchase that does not raise doubts about its validity.

The seller has a duty immediately, not later than within 14 days of receiving the statement of the consumer on the withdrawal from the agreement, to return all payments effected by him to the consumer, including costs of delivering (the Seller is returning the cheapest cost offered in the Shop of delivering Goods) – The seler has a liability to, no later than within 14 days of receiving the withdrawal statement of the consumer, return all payments to the consumer including the shipping cost (the cost returned will be the cheapest shipping offered in the Shop).

If the Customer along with the statement on the withdrawal didn't send Goods back, the Seller is refraining for the return of payments effected by the Customer up to the date of receiving of Goods – If the Customer did not send back the Goods along with the withdrawal statement from the sales contract, the Seller will withdraw from sending payment until the day of receiving the goods. The customer can send returned Goods at his own expense to the address – ONEX GROUP Jakub Hryciuk, 00-728 Warszawa, ul. Kierbedzia 4. The Customer can return the goods, at his own expense, to the address We ask for sending Goods back as far as possible in the original undamaged container – We ask that you send back the goods in the original undamaged packaging if possible.

The return of the amount due will take place in such a form, in which a purchase was made: bank account or to the card, and in case of the purchase cash on delivery - to the account shown by the Customer. Parcels with returned Goods granted cash on delivery or at the expense the recipient (for Seller) won't be accepted - - Parcels with returned goods that were paid by cash on delivery or paid at the expense of the recipient (in this case the Seller) will not be accepted. The purchaser isn't entitled to a right to the withdrawal from the agreement in case of goods in the figure of audio recordings or visual or of computer programs provided in the container stamped with a seal, if this package was opened after delivering. – The Customer is not entitled to a withdrawal from the sales agreement in the case of purchasing goods that are audio or visual recodings or computer programs that were bought sealed and were opened after delivering.

The purchaser isn't entitled to a right to withdraw from an agreement for delivering digital contents which aren't put down on the financial carrier, if fulfilling the benefit started with the distinct permission of the consumer prior to the deadline for the withdrawal from the agreement and after informing him of loss of the right to the withdrawal from the agreement by the entrepreneur – The Customer is not entitled to a withdrawal from the sales agreement that delivers digital content that is written on a material medium if fulfilling the performance started with a distinct permission of the consumer prior to the proper deadline for the withdrawal from the sales agreement and if he was informed by the entrepreneur of the loss of right to withdrawal.

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