Returns and Refunds

According to Art. 27 acts from 30 May 2014 about laws of the consumer (Journal of Laws pos. 827) Customer being a consumer which purchased goods from a distance - via the online shop - without stating causes in time 14 days have the right to a withdrawal from the agreement (for keeping the date sending declaring before his expiry will be enough).

Returned Goods cannot carry signs of using pose necessary to state character, features and the functionality of Goods.

An enclosure 3 constitutes the form of the statement on the withdrawal from the agreement to this Regulations.

  • with registered mail to the address of the Seller.
  • in the electronic form and to send to the Seller to the e-mail address indicated in Chapter 1 § of 1 Regulations (the Seller immediately is confirming for the Customer with e-mail confirmation of the adoption of a declaration).

Withdrawing from an agreement, the Customer is obliged to attach the bill of sale - best the original or the copy of the VAT invoice or other receipt of purchase not-raising doubts.

The consumer has a duty to return goods to the Seller - at one's own expense - immediately, however not later than 14 days for the day, in which he withdrew from an agreement (for keeping the date sending goods back before his expiry will be enough).

The seller has a duty immediately, not later than within 14 days of receiving the statement of the consumer on the withdrawal from the agreement, to return all payments effected by him to the consumer, including costs of delivering (the Seller is returning the cheapest cost offered in the Shop of delivering Goods). If the Customer along with the statement on the withdrawal didn't send Goods back, the Seller is refraining for the return of payments effected by the Customer up to the date of receiving of Goods. The customer can send returned Goods at his own expense to the address: ONEX GROUP Jakub Hryciuk, 00-728 Warszawa, ul. Kierbedzia 4 We ask for sending Goods back as far as possible in the original undamaged container.

The return of the amount due will take place in such a form, in which a purchase was made: bank account or to the card, and in case of the purchase cash on delivery - to the account shown by the Customer. Parcels with returned Goods granted cash on delivery or at the expense the recipient (for Seller) won't be accepted. The purchaser isn't entitled to a right to the withdrawal from the agreement in case of goods in the figure of audio recordings or visual or of computer programs provided in the container stamped with a seal, if this package was opened after delivering.

The purchaser isn't entitled to a right to withdraw from an agreement for delivering digital contents which aren't put down on the financial carrier, if fulfilling the benefit started with the distinct permission of the consumer prior to the deadline for the withdrawal from the agreement and after informing him of loss of the right to the withdrawal from the agreement by the entrepreneur.

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